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AI Assistant

Overview​

The AI Assistant is a conversational helper built into the control panel. Instead of clicking through forms, you can describe what you want in plain language and the assistant does the work, asking for any missing details and confirming them before it makes a change.

The assistant has two scopes. For customers, it works within their own account and can inspect and manage their resources. For administrators, it can also configure the platform itself. In both cases it respects the same permissions, limits, and ownership rules as the rest of the panel, so it can never do something the person chatting with it could not do on their own.

[placeholder-here-AI assistant chat panel open in the user portal with a sample conversation]

Admin Configuration​

The assistant is optional and is turned on from the platform settings. Once enabled, you choose which AI model provider powers it. You can also maintain a knowledge base so the assistant answers product and policy questions using your own wording rather than generic responses.

Using the Assistant as a Customer​

Open the assistant from the panel and type what you need. You can ask it to look something up, such as the status of your instances, your current account balance, or recent activity, and you can ask it to build and change things for you.

The assistant can create and manage the full range of customer resources, including:

  • Instances
  • Private networks and their subnets
  • NAT gateways
  • Load balancers
  • VPN gateways
  • Managed databases
  • Kubernetes clusters and node pools

When you ask it to create something, it walks through a short guided flow. It gathers the details it needs one step at a time, fills in sensible defaults where it can, and shows you a summary to confirm before anything is actually created. This keeps the experience conversational while making sure nothing is built from a misunderstanding.

[placeholder-here-AI assistant guided deploy flow confirming instance details before creation]

Everything the assistant quotes, such as prices and balances, is shown in your selected currency, so its estimates match what you see everywhere else in the panel. Conversations keep their context from one message to the next, so you can ask follow-up questions naturally instead of repeating yourself.

Using the Assistant as an Operator​

Administrators get a parallel set of capabilities that cover the platform itself, not just one account. From the assistant, an operator can set up and adjust:

  • Hypervisors and hypervisor groups
  • Storage and backup configuration
  • Service plans and plan groups
  • DNS providers
  • Security groups and IP sets
  • Object-storage servers and plans
  • Self-provisioning packs
  • Currencies and credits
  • Users, roles, email templates, images, and access keys

As with the customer experience, the assistant confirms the details of any change before applying it, and every action it takes is the same action available in the admin panel, subject to the same safeguards.

Privacy and Scope​

The assistant only ever acts within the scope of the person using it. A customer's assistant sees and changes that customer's own resources. An operator's assistant has administrative reach, exactly as the operator does in the panel. Permissions granted to team members carry over too, so a team member with view-only access can ask the assistant to look things up but not to make changes.