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Support Log Submission

Overview​

Sometimes you cannot grant SSH access to a third party because of company policy or compliance rules. Support Log Submission is the alternative: a built-in command on the management server uploads the tail of any log file you choose to an encrypted, password-protected paste service. The pasted content is shredded after 36 hours. You decide exactly what gets sent.

Concepts​

  • Paste service is a small website that stores text submissions and returns a shareable URL. The Hypervisor instance lives at https://paste.hypervisor.io.
  • Shredding is the automatic deletion of stored content after a fixed time. This service shreds every paste after 36 hours.
  • Password protection means the paste URL is useless without the password. The password is generated when the paste is created and printed in the command output.

Why this is safe​

  • HTTPS-only transport.
  • Data shredding removes the paste after 36 hours.
  • Password protection is applied automatically the moment the URL is generated.

Admin steps​

Send a log​

Run the command directly on the management server, passing the path to the log file and the number of lines to include from the end of the file:

hvcli support:send-log /path/to/log --lines=1000

Share the URL and password with the support team using whatever channel you normally use (your ticket, a chat message). You do not need to share both pieces in the same message.

Sample output​

root@hypervisor-v2:~# hvcli support:send-log test.log --lines=1000
 Reading last 1000 lines from: test.log
Sending content to Support at: https://paste.hypervisor.io
Successfully sent to Support!
URL: https://paste.hypervisor.io/auth/snail-duck-sloth, Password: xxxxxxxxxxxxxxx