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Support Log Submission

About​

  • At times, sharing sensitive information or granting access to a 3rd party might not be possible due to company policies or compliance.
  • Taking this into consideration, we have deployed a pastebin alternative to securely accept logs, with 36 hour shredding policy.
  • You have full control on the information being sent, so everything is logged, audited and shared.

Why This Is Safe​

  • HTTPS-Only – No unencrypted transfers.
  • Data Shredding – The data being sent will be shredded in 36 hours.
  • Password Protection – The log is protected by a password as soon as the link is generated.

Run the following command directly from management server:​

hvcli support:send-log /path/to/log --lines=1000

Sample output upon running the above command:​

root@hypervisor-v2:~# hvcli support:send-log test.log --lines=1000
 Reading last 1000 lines from: test.log
Sending content to Support at: https://paste.hypervisor.io
Successfully sent to Support!
URL: https://paste.hypervisor.io/auth/snail-duck-sloth, Password: xxxxxxxxxxxxxxx